FAQs

QuizTime is not like a traditional course. QuizTime has been designed to facilitate quiz questions as the content of the course rather than requiring in-depth learning followed by quizzing. Once you are enrolled in a course, then you will receive one question per weekday on a clinical scenario that should be familiar to you. There is normally nothing to review prior to answering any questions. After answering the question, either correctly or incorrectly, you will be provided with background information and an explanation for the correct and incorrect answers. There may also be links to external sources that you may review for more in-depth learning. Many courses allow one extra opportunity to answer the question if you happen to provide the wrong answer on your first attempt. Most quizzes are designed so that they only require about 15 minutes per question/per day.
Unfortunately, sometimes our emails are considered as junk by some mail providers. If you don’t see our emails in your Inbox, then please be sure to look for them in any spam or junk mail folders you have as well as any quarantine software that you may be using. Please be aware that some courses may only allow 24 hours to answer the question after it has been sent.
Unfortunately, there is no way to pause delivery of questions for vacations or any other reason. Once enrolled in the course you will receive a question every weekday until all questions have been delivered. Each question will have an expiration date that may be as soon as 24 hours after it has been sent to you. Some courses will automatically provide a "last chance" to answer any questions that you were not able to attempt, however, whether that option is enabled is up to the course owner. If that option is enabled, then after you've received all the questions in the course you will be re-sent any questions that you were not able to attempt with a final 48 hour window to attempt those questions.
Unfortunately, there is no way to send individual questions again. Once enrolled in the course you will receive a question every weekday until all questions have been delivered. For most courses, each question will expire 48 hours after it has been sent to you. Some courses will automatically provide a "last chance" to answer any questions that you were not able to attempt, however, whether that option is enabled is up to the course owner. If that option is enabled, then after you've received all the questions in the course you will be re-sent any questions that you were not able to attempt with a final 48 hour window to attempt those questions. We do our best to ensure that our emails are delivered successfully, but sometimes those can get caught in spam/junk filters or quarantine systems. Once we've successfully delivered an email to your email provider we have no control over how your provider handles that delivery, and we are not responsible for their failure to successfully deliver the content to your Inbox.
For courses that provide credits per question, those credits are accumulated during the course and should be applied in our accreditation system automatically within 15 business days after you have completed the course. Once credits have been applied you should receive an email from camhl@vumc.org with instructions for claiming your credit (please look for this email and ensure email from that account has been whitelisted). For courses that provide a fixed amount of credit once you've reached a certain threshold (for example, you receive credit only if you answer at least 16 questions), then you will have to text a course code to our CE system telephone number to record your attendance in the course before credit is granted. Instructions for recording your attendance and claiming credits, including the course code and telephone number to use, will be emailed to you within 48 hours after you complete the course. You can always view your accumulated credits for a currently running course by clicking on the "My Activity" link at the top of the page, and then click on either the Documents icon above the words "MY LEARNING" or click on the words "MY LEARNING" themselves. That will display all of the courses in which you've enrolled, as well as show the number of credits you've accumulated in a blue dot to the right of the course information. It may take up to 48 hours for our systems to process your course completion before the course appears as completed.
QuizTime tracks your progress in your enrolled courses but does NOT provide CE certificates. CE certificates are provided by our CME system at https://vumc.cloud-cme.com, and instructions for claiming your credit/certificate will be emailed to you once your course is complete. For variable credit courses, you should receive your email within 15 business days of your completion of the course (provided that all required fields on your User Profile have been completed). For fixed credit courses, you should receive your email within 48 hours of completing your course.
First - to answer questions in the quiz you will NOT need to log in to any system. Each question you are sent will have a URL that is unique to you and will take you directly to your question without any need to log in. If you have been enrolled into a course by a course administrator and you did not already have an account with QuizTime then the system will automatically create an account for you. However, the password to that account will not be sent to you since it is a security risk to include a password in email, so you will need to reset your password in order to establish a password for logging in. Details of this process can be found at https://spark-help.app.vumc.org/knowledge-base/accessing-new-quiztime-account-after-being-enrolled-in-a-course/. We strongly encourage you to verify that your profile information is correct after your first log in as we use that data to determine the appropriate CE credit types that should be awarded for courses.