FAQs

QuizTime is not like a traditional course. QuizTime has been designed to facilitate quiz questions as the content of the course rather than requiring in-depth learning followed by quizzing. Once you are enrolled in a course, then you will receive one question per weekday on a clinical scenario that should be familiar to you. There is normally nothing to review prior to answering any questions. After answering the question, either correctly or incorrectly, you will be provided with background information and an explanation for the correct and incorrect answers. There may also be links to external sources that you may review for more in-depth learning. Many courses allow one extra opportunity to answer the question if you happen to provide the wrong answer on your first attempt. Most quizzes are designed so that they only require about 15 minutes per question/per day.
Unfortunately, sometimes our emails are considered as junk by some mail providers. If you don’t see our emails in your Inbox, then please be sure to look for them in any spam or junk mail folders you have as well as any quarantine software that you may be using. Please be aware that some courses will only allow 24 hours to answer the question after it has been sent.
Unfortunately, there is no way to pause delivery of questions for vacations or any other reason. Once enrolled in the course you will receive a question every weekday until all questions have been delivered. For some courses, each question will expire 24 hours after it has been sent to you, but you will receive credit for any questions that you do answer correctly. There is no requirement that a certain number of questions be answered correctly in order to receive credits.
Unfortunately, there is no way to send questions again. Once enrolled in the course you will receive a question every weekday until all questions have been delivered. For some courses, each question will expire 24 hours after it has been sent to you, but you will receive credit for any questions that you do answer correctly. There is no requirement that a certain number of questions be answered correctly in order to receive credits. We do our best to ensure that our emails are delivered successfully, but sometimes those can get caught in spam/junk filters or quarantine systems. Once we've successfully delivered an email to your email provider we have no control over how your provider handles that delivery, and we are not responsible for their failure to successfully deliver the content to your Inbox.
For courses that provide credits, those credits are accumulated during the course and should be applied in our accreditation system automatically within 15 business days after you have completed the course. Once credits have been applied you should receive an email with instructions for claiming your credit. You can always view your accumulated credits for a currently running course by clicking on the "My Activity" link at the top of the page, and then click on either the Clock icon above the word "Ongoing" or click on the word "Ongoing" itself. That will display all of the currently running courses in which you're currently enrolled, as well as show the number of credits you've accumulated in a black dot on the top right of the course information. Once you've completed a course, then that course will appear in the "Transcript" section, rather than the "Ongoing" section, of the "My Activity" page along with the number of credits you earned. It may take up to 48 hours for our systems to process your course completion before the course appears on the Transcript as completed.
QuizTime tracks your progress in your enrolled courses but does NOT provide CE certificates. CE certificates are provided by our CME system at https://vumc.cloud-cme.com, and instructions for claiming your credit/certificate will be emailed to you within 15 business days of your completion of the course (provided that all required fields on your User Profile have been completed).
First - to answer questions in the quiz you will NOT need to log in to any system. Each question you are sent will have a URL that is unique to you and will take you directly to your question without any need to log in. If you have been enrolled into a course by a course administrator and you did not already have an account with QuizTime then the system will automatically create an account for you. However, the password to that account will not be sent to you since it is a security risk to include a password in email, so you will need to reset your password in order to establish a password for logging in. Details of this process can be found at https://spark-help.app.vumc.org/knowledge-base/accessing-new-quiztime-account-after-being-enrolled-in-a-course/. We strongly encourage you to verify that your profile information is correct after your first log in as we use that data to determine the appropriate CE credit types that should be awarded for courses.